A pre-order is your way of holding your spot in line. You buy now at a discounted price, and we ship the moment the product lands back in our hands.
The basics
Pre-order pricing is lower than retail, your card is charged at checkout, and the product description tells you when it's expected to ship. That's the whole deal — no second charge, no surprise hold.
A few honest things to know
Pre-orders can take a month or more to be fulfilled, and shipping windows can shift. Stuff happens — production delays, supplier hiccups, weather doing weather things. We'll always tell you if something changes.
Cancellations
You can cancel a pre-order anytime within 7 days of purchase for a full refund. After that, all pre-order sales are final. Heads up: once you cancel, we can't promise the item will still be available if you change your mind — pre-orders sell out.
One small caveat on discounts
Pre-order pricing only applies to pre-order items. If a product is already in stock, it's at retail price. Sale codes can stack on top of pre-order pricing, though — try yours at checkout.
How we keep you in the loop
Pre-order shipping updates and any timeline changes go out to our email list first — so if you've ordered, make sure you're subscribed. Updates on preorder shipping and preorder delays are provided to our Park Candy email list subscribers.
You can also check the Pre-Order Updates page anytime.
Want a status check on your specific order? Reply to your order confirmation email or send us a note at [email protected]. We're happy to dig in.
The best way to get a preorder update anytime you'd like is to contact us and send us a message!