Where is my package?!
Your package is definitely on its way if it has not arrived yet however, these are some of the common problems for lost/late packages.
You’re waiting on a preorder:
Our preorder system allows you to purchase items that are soon to be in stock and shipped on the shipping time listed in the description. Preorders can sometimes take up to a month or more to be fulfilled and fulfillment periods are subject to change without notice. Updates on shipping and/or delays are provided to our Park Candy email list subscribers to keep you in the loop on your preorder.
You put the wrong address down:
Everybody makes mistakes, everybody has those days. If an incorrect address has been provided, please do not hesitate to send us a message with your order number letting us know what your correct address it so that we can change it ASAP!
If we have already shipped your package out, you will unfortunately have to pay for the re-shipment fee for your package. This will be the actual cost by weight and not the discounted cost provided to you at the initial check out. We will only be able to re-ship your package if it has been returned to us via the post office!
My package says it was “delivered” but I haven’t received it!
Unfortunately, once a package has left our office there’s not much we can do to resolve the situation. We are at the whim of the post office just as much as you are. If your package says “delivered” and it’s only been a day since the update, we recommend waiting for the weekend and/or any holidays to pass and then following up with the post office on the next business day.
If your package has been delayed or lost, please view the tracking number listed and see where the package is. You may need contact your local post office to file a claim. Please email us about the issue by contacting [email protected] with your order number and claim number.