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Shipping Questions

8 articles

All you need to know about tracking your package and expected shipping times.


Where's My Preorder?

Thank you for your patience! We send out preorder updates to Park Candy email subscribers. If you're not subscribed and wish to be, please click here. Our team at Park Candy has been working hard to make sure that we can get your favorite products to

I received the wrong item!

We're so sorry that you received the wrong item! We must have had an oopsie in our warehouse and gotten your order mixed up. No worries! We usually can get this sorted right away.   Contact us at [email protected] or process an exchange via our exch

Why don't you ship to my country?

International Shipping Restrictions The United Kingdom and the European Union have recently introduced new tax laws for international shipments that make it hard for United States owned businesses to fulfill orders in your location. We appreciate you

What's Park Candy's International Shipping policy?

Thank you for shopping with us internationally! We're so glad our products are reaching so many different places and are excited for you to experience Park Candy in your country! Please see the information below before you place an order.   Shipping

What's Park Candy's Domestic Shipping Policy?

Most Park Candy items ship to you via USPS Standard Delivery or UPS Ground and will arrive within 5-7 business days or less. Exceptions include preorders and items shipped from locations other than our main warehouse which include products printed on

I ordered the wrong size!

If you’re struggling with sizing, we encourage you to take a look the size charts on each product page. If your having a problem determining what size you need, please do not hesitate to contact us at [email protected]   If your shirt has not shipp

My item arrived damaged!

We’re sorry that your item arrived damaged! If you’re noticing marks and scratches on your items or just any overall damage, please do not hesitate to contact us at [email protected] with your name, order number, and shipping address. We’ll do our b

Where is my package?!

Your package is definitely on its way if it has not arrived yet however, these are some of the common problems for lost/late packages.   You’re waiting on a preorder: Our preorder system allows you to purchase items that are soon to be in stock and s