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Returns and Exchanges

9 articles

Everything you need to know about processing a return or exchange!

Articles

Can I return a face mask?

Due to sanitary reasons, face masks are not to be returned. Please make sure you confirm the items and sizes in your order before you checkout.   If your face mask arrived damage, we are willing to replace it free of charge. Please contact [email protected]

Can I combine returns from different orders?

Yes, of course! To save on shipping, time, and packaging materials, you can return items from multiple orders as long as you include the corresponding order numbers for each item inside the package. This can save everyone a ton of time and money.   P

When will I get my refund?

Cancelled orders will start the refund process immediately upon cancellation.   Returned orders will start the refund process once items have been received.    You will receive an email confirmation of refund once it is processed. Your refund will be

Making a Return/Exchange outside of the Continental United States and Internationally

Customers living outside of the continental United States are not eligible to use our return and exchange system. This includes folks that live outside of mainland U.S. excluding Hawaii and Alaska and international orders.   Why? The reason really co

How do I process an exchange?

Park Candy allows an exchange for pretty much any reason from bad fit to damaged goods. Please follow the steps below to initiate your exchange and get the product you've been looking for. Please note that your return must be initiated within 30 days

How do I request a return?

Please follow the steps below to initiate your return and receive a return label. Please note that your return must be initiated within 30 days of delivery returns are only permissible for customers within the continental United States.   For informa

What would cause my return/exchange to be denied?

Sometimes during the return and exchange process, we are forced to deny requests that go against our policies.   Check out our return policy here. Check out our exchange policy here.   Why your return request was denied: Your item was delivered more

What is your exchange policy?

We allow an exchange for pretty much any reason so long as the exchange has been requested within 30 days after delivery. Return shipping is free. Exchange shipping is a flat rate cost of $5 within the continental US.   Click here for more informatio

What is your return policy?

We allow a return for pretty much any reason from damages to bad fit. We totally understand and are willing to work with you to make sure you are 100% satisfied with your experience. All returns are on us and will qualify for free shipping.   For mor